1) A ________ is a set of procedures and sources managers use to obtain everyday information about developments in the marketing environment.

A. marketing research system
B. marketing intelligence system
C. vertical system
D. product management system
E. marketing information system

2) ________ is the difference between the prospective customer's evaluation of all the benefits and all the costs of an offering and the perceived alternatives.

A. Perceived usefulness
B. Customer perceived value
C. Competitors market share rate
D. Report rating
E. Failure avoidance rate

3) A(n) ________ is any good, service, or idea that is perceived by someone as new.

A. product
B. creative product
C. new idea
D. innovation

4) A company can take several steps to improve the quality of its marketing intelligence. If the company purchases competitive products for study, attends open houses and trade shows, and reads competitors' published reports and stockholder information, the company is using ________ to improve the quality of its marketing intelligence.

A. sales force surrogates
B. advisory panels
C. customer feedback systems
D. external networks
E. intermediaries

5) Most established companies focus on ________ when it comes to innovation.

A. incremental innovation
B. demand innovation
C. competitive innovation
D. everyday innovation
E. ontinuous innovation