1- Who is responsible for performing the first-party certification audit for a supplier firm?

2- Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?

3- A fishbone diagram might be found in which DMAIC category?

4- An opportunity flow diagram would best fit in which DMAIC category?

5- ISO 9000 is primarily concerned with what type of quality management standards?

6- What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?

7- What is one analytical tool common to all quality improvement programs?

8- What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?

9- What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?

10- What is a reason that a company may pursue ISO-9000 certification?