1. What are some of the idea generating tools and techniques for innovation, design, and creativity? How do you create an innovative environment? How have you used one of the idea generating tools and techniques in your own decision-making? Explain.

2. The four steps to Closing the loop process include performing a post-mortem, using tools and techniques, taking corrective measures, and continuous experimentation. Why is the closing the loop process important in the innovative process? How would you utilize the evaluation of the results for the process of continuous improvement?