1 is the degree to which the bad-news message receiver can, Ask an Expert

Management Studies

1. _____ is the degree to which the bad-news message receiver can alter the outcome.

Controllability

Severity

Likelihood

Agility

Adaptability

2. Juana wants to reject her colleague's idea. To deliver this bad news effectively in writing, she must:

use a lot of jargons in her message.

use a simple design for her message.

avoid the use of buffer statements.

ensure that the message looks extremely slick.

use a direct message structure over an indirect message structure.

3. The delivery of bad news should be delayed as much as possible.

True

False

4. Severity relates to the probability of a bad event occurring.

True

False

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93116498

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