1. ________ is the amount of time managers must spend developing management system objectives and plans and integrating them with the activities of their subordinates.

   a. Planning

   b. Complexity of functions

   c. Coordination

   d. Geographic continuity

2. If a publisher has college, high school, and elementary school markets for its products, customer departmentalization would most likely be effective.

   a. true

   b. false

3. Horizontal dimensioning is directly related to the concept of scalar relationships.

   a. true

   b. false

4. The only forces that influence formal organizational structure are the forces in the environment.

   a. true

   b. false

5. ________ is the amount of time managers must spend synchronizing the activities of their subordinates with the activities of other workers.

   a. Geographic continuity

   b. Complexity of functions

   c. Coordination

   d. Similarity of functions

6. As the similarity of subordinate's activities increases, the appropriate span of management for the situation increases.

   a. true

   b. false

7. The final step in the organization process is to allocate resources and directives for subtasks.

   a. true

   b. false

8. Which of the following is the first step in the organizing process?

   a. reflect on plans and objectives

   b. divide major tasks into subtasks

   c. establish major tasks

   d. allocate resources and directives for subtasks

   e. analyze the environment

9. Managers should supervise as many individuals as they can best guide toward production quotas.

   a. true

   b. false