1. ______ is a mini-culture within an organization that can reflect the values and beliefs of a specific segment of an organization, formed along lines, such as established departments and geographic regions.

    a. Dominant organizational culture

    b. Organizational culture

    c. A code of conduct

    d. Organizational sub-culture

2. The two approaches that may be taken to improve quality are the ________ and ________ approaches.

    a. Baldridge, Deming

    b. innovation, creativity

    c. evolutionary, revolutionary

    d. efficiency, effectiveness

    e. reengineering, incremental improvement