1- Each one of the following statements was made by an individual caught in a situation that involved a loss of trust. Which statement do you think is the most effective in restoring trust?

A. "I didn't live a lot of lies. But I did live one big one. It's different, I guess. Maybe not."

B. "We are, of course, offering a refund if the consumer's experience has been compromised. This recall is a disappointment to all employees."

C. "I never told anybody to lie, not a single time; never. These allegations are false."

D. "I'm not here to talk about the past. I'm here to talk about the positive and not the negative about the issue."

2- Which of the following quotes represents a utilitarian approach?

A. "The needs of the many outweigh the needs of the few, or the one." (Spock, from Star Trek)

B. "Damn the torpedoes. Full speed ahead." (Flag Officer David Farragut)

C. "Alone we can do so little; together we can do so much." (Helen Keller)

D. "Individuals play the game, but teams beat the odds." (SEAL team saying)

3- Which of the following statements is most likely made by an individual in an identification-based trust (IBT) relationship?

A. "Randy in accounting is a whiz with numbers. He has a CPA and graduated top in his class at Wharton Business School. That's why I always go to him if I have a question about finance."

B. "It's like magic. I ask for the analytical report on Friday and I always get it first thing on Monday morning with the summary on top, just like I want it."

C. "I've been playing ball with Kay since we were in grade school. I know where she's going to be all the time so there's really no secret to the no-look scoring passes that we send to each other."

D. "I've got to keep careful tabs on my workers because they call out a lot."

4- The ________ influence tactic invites a person to be involved with a proposed idea, and it seems that the process works best with peers in cross-functional teams.

A. apprising

B. inspirational appeals

C. consultation

D. exchange

5- The apprising influence tactic usually involves which of the following?

A. an explanation of how carrying out the order will help the person who gets the job done

B. an appeal to greater ideals in order to gain emotional support

C. threat of punishment if orders are not carried out

D. quid pro quo trading and banking of favors

6- _______ has been associated with decreased job satisfaction, increased anxiety and stress, increased turnover, and reduced productivity.

A. Ethical leadership

B. Contractual leadership

C. Organizational politics

D. Law of reciprocity

7- You are the assistant for Gerry, who is an executive for a Fortune 500 company. Which of the following assignments is most likely to develop knowledge-based trust (KBT)?

A. Gerry gives you her credit card and asks you to furnish her apartment because she doesn't have the time to do it.

B. Gerry has you distribute the board of directors meeting packets every quarter.

C. Gerry wants you to keep a timesheet so that she can help you improve workload management.

D. Gerry tasks you with finding out everything that you can about a company she's meeting with tomorrow.

8- Which of the following best characterizes the concept of zone of indifference?

A. The zone of indifference exists because employees know which orders need to be followed and which orders can be ignored.

B. The zone of indifference extends to an area of decision making where employees are equally satisfied following one order versus another.

C. The zone of indifference comes about because employees have an ethical duty not to follow certain orders issued from management.

D. The zone of indifference is an area where orders are executed because they are deemed within the realm of the issuer's authority.

9- A type of tactic used to gain influence that is compliment-giving and should not be overdone is

A. personal appeal.

B. legitimating.

C. pressure.

D. ingratiation.

10- _______ is essential for making all of the tactics of influence and reciprocities effective.

A. Law reciprocity

B. Political skill

C. Coalitions

D. Pressure

11- Legitimate and reward power results in __________ level of worker engagement.

A. compliance

B. resistance

C. indifference

D. commitment

12- Being deeply aware of how one thinks, behaves, and are perceived by other individuals as being aware of values, moral perspectives, knowledge, and strengths describes

A. transformational leadership.

B. ethical leadership.

C. authentic leadership.

D. servant leadership.

13- Central State University's field hockey team needs a team captain. Which of the following approaches would you take if you value expert power?

A. The captain should be appointed by the university president.

B. The student body should vote on who should be the next captain.

C. The best player on the team should be the captain.

D. Only a senior should be the captain.

14- Which of the following statements about mentoring is the most accurate?

A. Mentoring is only valuable when you are looking for a new job.

B. Mentoring works best when the mentor isn't your boss.

C. Mentoring is optimal when the mentor is a lot like you.

D. Mentoring done right involves a significant investment of time and trust.

15- Which of the following would best illustrate the concept of in-group members within the leader-member exchange?

A. a basketball coach going to a minimal, six-player rotation in the playoffs.

B. the US Senate, who are elected to serve from each state

C. an all-star team of the best professional football players, chosen by their peers

D. the Prom Court at Homecoming

16- James listens to followers openly and does not criticize their ideas. He is demonstrating which of the following of the behaviors of transformational leaders?

A. Inspirational motivation

B. Intellectual stimulation

C. Individualized consideration

D. Idealized influence

17- A manager practicing transformational leadership might take which of the following actions?

A. Making an announcement that all employees will now be evaluated uniformly and equally using the same, standardized rubric

B. Holding periodic, open forums where current challenges are discussed and ideas on how to overcome those challenges are debated in a positive manner

C. Running a sales contest where the top sales performer is given an all-expenses-paid trip to Cancun as a prize

D. Creating a work environment that encourages employees to make mistakes, thereby providing learning opportunities for others by allowing the manager to correct the mistakes on the spot.

18- Lily is a manager who practices authentic leadership. Which action would she most likely take?

A. She rewards those who perform with hefty bonuses.

B. She regularly solicits opinions from her subordinates, paying particular attention to those ideas that clash with her own.

C. She institutes a practice of dressing down every Friday.

D. She takes her team out to lunch once a month in order to improve morale.

19- In order for leaders to acquire the necessary power they require, they typically access three "lines" of power. All of the following are lines of power, except

A. support

B. authority

C. information

D. supply

20- _______ explains the reason some individuals in organizations have a great deal of power although they do not have important titles and are not high in the organizational hierarchy.

A. Coercive power

B. Personal power

C. Reward power

D. Legitimate power