1. Do you recall the "smart soda machine" case? By using a(n) ________, Starbucks addressed the threat of fluctuating consumer trends by offering a variety of beverages and merchandise beyond coffee.

A. reverse engineering as made famous and infamous by Japanese manufacturers. . . .
B. contingency plan
C. POSDCORB
D. SWOT analysis
E. critical path analysis and PERT charts
F. none of the above
G. MBO or MBOR
H. Reengineering
I. opportunities, strengthens, weaknesses can be used to form, which acronym?

2. The following describes what type of document: a detailed written statement that describes the nature of the business, the target market, the advantages the business will have in relation to competition, and the resources and qualifications of the owner(s)?

3. The function or purpose of an organization should be expressed in a specific kind of statement. Case-in point-one or more of our colleagues encountered the quote, which follows and at first they gave it little or no thought. It read: "[p]rovide America's taxpayers top quality service by helping them understand and meet their ... [obligations] and by applying the tax . . . [code] with integrity and . . . [equitableness] to all"?In a couple of words what kind of statement is this?

4. A short written depiction of how a firm intends to generate earnings or revenue: is a _________________ ______________.

5. Business is an activity that seeks to provide goods and services to others while operating at a profit. A sound business in economic terms is a going: __________.

6. This managerial function pertains to: defining goals, establishing strategy, and developing plans to coordinate activities. . . . This managerial function pertains to: monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations . . . . When they are combined they form the:

Planning; Organizing; Leading [or Directing]; and Controlling
POSDECORB
D-U-N-S
Planning-Control link [which, in a sense is a type of cybernetics]
none of the above

7. This managerial function pertains to: innovation, problem solving, problem prevention, motivation subordinates and employees in general, directing others, selecting and using the effective channels of communication, and so on. This managerial function pertains to:

critical thinking
Leading [or Directing, which is actually a comparable term used by earlier and some current theorists and practitioners]
creativity
visionary
none of the above

8. The _________________ plot or graph typically skews downward, meaning that lower and lower prices attract larger and large purchases.

9. In general, a free-market economy is associated more with which one of the following?

socialism
command economies
communism
capitalism
none of these

10. In general, capitalism is an economic system in which all or most of the factors of production and distribution are privately owned and operated for profit. How would you characterize the economy in the USA?

A. socialism
B. mixed economy
C. communism
D. command economies (socialism and communism)
E. none of the above

11. The work of this theorist, is generally considered to have occurred prior to the classical [management] era; wherein, she or he recommended the division of labor in a book referred to as The Wealth of Nations published in 1776; this theorist is?

A. The German, Weber (pronounced VAY-ber); to wit, Max Weber (1864-1920)
B. The late economist, Milton Friedman (1912-2006)
C. The Frenchman and industrialist Henri Fayol (1841-1925) "the father of management theory"
D. Frederick W. Taylor (1856-1915) "the father of scientific theory"
E. Elton Mayo's (1880-1949) Hawthorne Plant studies
F. Hugo Munsterberg (1863-1916) the creator of the field of industrial psychology
G. Henry Ford's (1863-1947) application of the assembly line concept revolutionized auto assembly. Before the assembly line, it took Ford's workers approximately 12 hours to assemble a car. But with the assembly line it took approximately 1.5 hours to produce the same car.
H. Mary Parker Follett (1868-1933) or Lillian M. Gilbreth (1878-1972).
I. none of the above

12. Banana Republic is a small water locked island nation. Its main religion is Vodun. Banana Republic has a population of 400. It has 100 wage earners, who earn an average of $50 per year. Each wage earner spends $40 per year buying local goods and services and $ 3.00 buying imported products. The island exports a total of $800 worth of goods. The government tax rate is 10% and all government money is spent on public schools and infrastructure. There is only one industry (silicon processing/ recycling for use in semiconductors) on the island and it employs every wager earner. The industry spends $600 each year on new mining and recycling equipment.

What is Banana Republic's GDP?
The following formula can be used to compute GDP.
GDP = C + I + G + (Exp-Imp); wherein:
C = consumption expenditure
I = investment made by industry
G = government expenditure
Exp = exports
Imp = imports

$1300
$5450
$6000
$5600
$5400
$1400

13. In 2008, the British government became the majority owner of the Royal Bank of Scotland, the second-largest bank in Britain, in an attempt to prevent the bank from collapsing. This is an example of ________.

A) none of the below answers
B) privatization
C) anarchism
D) capitalism
E) nationalization
F) socialization

14.) A country has a trade excess when the ________.

A) exchange rate of its currency with other currencies is variable
B) exchange rate of its currency with other currencies is fixed
C) value of its imports exceeds the value of its exports
D) value of its exports exceeds the value of its imports
E) total flow of money into the country equals the total flow of money out of the country

15.) The exchange rate of Euro and Yuan, in two consecutive years, against USA dollar is given below:
Year
1 dollar equaled:
1 dollar equaled:
2010
0.68 Euro
81 Yuan
2011
0.77 Euro
75 Yuan

Which of the following is a valid conclusion that you can derive from this information?

A) The USA dollar weakened against the Euro in 2011.
B) The USA dollar was stronger against the Euro in 2010.
C) The Euro has strengthened against the Yuan in 2011.
D) The USA dollar weakened in 2011 against the Yuan
E) The USA dollar was weaker against the Yuan in 2010.
F) Jordan had an estimated GDP of approximately 40.02 billion (based on USA dollars) in 2013. However, the official currency in Jordan is the Jordanian dinar.
G) Syria had an estimated GDP of approximately 108 billion (based on USA dollars) in 2011. However, the official currency in Syria is the Syrian pound.
H) none of the above answers

16. This country currently has the second largest GDP

European Union
India
USA
Israel
Democratic Republic of the Congo
Republic of Cameroon
BRICS ( Brazil, Russia, India, China, South Africa)
Ghana, Nigeria, or Liberia
the Central American republic of Honduras
Repúblika ng Pilipinas or the Republic of the Philippines
Japan
Sierra Leone
South Africa
Ethiopia
Barbados
Bangladesh
none of the above

17. There are a vast number of religions and spiritual beliefs systems and practices throughout the world. Here is a partial list: Christianity, Islam, Hinduism, Buddhism, Chinese traditional, Primal-indigenous, Judaism, Sikhism, Rastafari, and so on.

Hypothetically speaking, Jon is the Middle Eastern sales manager for a large company. He avoids giving pork products and wine to Arab customers as gifts. Jon is being sensitive to ________.

A. dietary considerations
B. likely religious considerations
C. language issues
E. differences in business practices
F. none of the above

18. Tagalog, Shona, Malayalam, Gujarati, Mandarin, and Tamil are?

A. ethnic foods
B. Hausa, Ibo, Yoruba, Beti, Mande, Gullah, Haitian Creole, Zulu Hindi, Urdu, Arabic,
C. geographic locations (of longitude/latitude)
D. Kiswahili a leading African lingua franc
E. Esperanto
F. Ogden's 850 words of BASIC English
G. Francophone
H. Lusophone
I. tongues
J. Anglophone
K. none of the above or Teton, Tsalagi, Choctaw, or Siouan

19. The revered text of a Muslim is:

A. the Talmud or Torah
B. The Good Book
C. the Guru Granth Sahib
D. there are many sacred texts in Buddhism
E. Stuart Crainer's 1997 "reading list"
F. the Qur'an
G. the magnum opus
H. an imam
I. none of the above

20. They all have a comparable function, in a very few words, what is their general function or significance: ASEAN, MERCOSUR, CAFTA, GAFTA, AU, EU, NAFTA.

21. Globally speaking, which one of the following contests is the most popular?

A. bodybuilding
B. track and field
C. MMA
D. basketball, NBA
E. American football/NFL
F. pugilism
G. ??, soka, Fußbal, ??? ????? , calico, sokker, futebol, ????, futbol
H. Chinese, Swahili, German, Arabic, Italian, Afrikaans, Portuguese, Japanese, Spanish
I. beisbol
J. baseball
K. auto racing
L. tennis
M. rugby
N. cycling
O. cricket
P. yachting
Q. skydiving
R. sea diving
S. skiing
T. golf
U. flyboarding (water)
V. skyboarding (air)
W. chess
X. gamer, pro-gamer, gaming, pro-gaming

22. In the USA, in order to be eligible for, bid for, or apply for certain federal government: proposals, contracts, and the like you may need to have what type of number?

23. Based on the information provided within the course material, which form of business seems to be the preferred type in the USA?

24. A firm or country is dumping steel in another country or other countries. This country may be in violation of ________.

A. World Bank Policies
B. General Agreement on Tariffs and Trade (GATT) rules
C. NAFTA requirements
D. International Monetary Fund (IMF) policies
E. Environmental pollution

25. Theory application-using lotteries to reduce absenteeism--management can use learning theory to design programs to reduce absenteeism and to make other managerial gains. For example, New York Life Insurance Co. created a lottery that rewarded employees for attendance. Each quarter, the names of all the headquarters employees who had no absences are placed in a drum. In a typical quarter about 4,000 of the company's 7,500 have their names placed in a drum. The first ten names pulled earn a $200 bond, the next twenty earn a $100 bond, and seventy more receive a paid day off. At the end of the year, another lottery is held for those with twelve months of perfect attendance. Twelve prizes are awarded; two employees receive $1,000 bonds, and ten more earn five days off with pay.

In seems that lotteries such as these could be quite promising in certain managerial
and/or motivational situations.

What seems to be operating here?

a. micromanaging to motivate employees.
b. managers should avoid personalizing motivational efforts.
c. managers must address workplace problems and conflicts slowly.
e. managers should avoid letting employees choose which opportunities and rewards they want to pursue, as employees may not be capable of making the correct decisions.
f. classical conditioning
g. operant conditioning, learning theory, reinforcement theory, potentially a form of variable pay and potentially a form of pay-for-performance, and perhaps a few other psychosocial dynamics.
h. none of the above