1. ___________________ are for-profit organizations that contract out or lease a wide range of light manufacturing, warehousing, and distribution services to other companies.

A. Breakbulk warehouses

B. Consolidation warehouses

C. Private warehouses

D. Public warehouses

2. The most common cause of damage to product in a warehouse is __________.

A. careless handling

B. pilferage

C. contamination

D. water damage

3. Customer service dissatisfaction occurs when the customer's perception of the service is similar to what the cutomer was expecting

True

False

4. The transaction elements of customer service are more important than the pre-transaction and post-transaction elements of customer service

True

False