1. Supervisors often resist taking on the role of coach. What can organizations do to encourage supervisors to be effective coaches?

2. Go through the different instructional methods and sort them into those you think would be most useful in training someone on the technical aspects of the job and those that would be most useful in the more social aspects of their job. Provide the rationale for your decisions.

3. Why are classroom-based training programs (lecture/discussion, role play, games, etc.) used so much more than individualized approaches to training? Do you think this choice is appropriate?