1. INFORMATION SYSTEMS MANAGEMENT (ISM).
This assignment is in two parts - explained in the attached. The reference text which you may not need is attached.  The LRE- Learning Readiness Exercise should please be on a separate page and in a pdf format.

2. OPERATIONS MANAGEMENT.

Please do only #4 - Recommending a Low-Cost Customer Service Employee Daily Assignment Schedule.  A copy of the Proposed Acme Mexico .....schedule which is to be used in solving the problem is attached.

INFORMATION SYSTEMS MANAGEMENT. 

Assignment:

1. Critically assess the mission, goals and importance of Information Systems Management  (ISM) in the firm, using your own work organization as an example. 

2.  Define the following terms associated with ISM:

     Business Intelligence

     Enterprise Resource Planning  (ERP)

     Customer Relationship Management ( CRM ),

     Data Mining

     Intelligent Systems;  and answer the following questions:

( a )  Which of these are used in your organization? Why?

( b )  Which are not used? Why not?

** Please include references where appropriate. 

Further, on a separate page, complete the Information Systems Management - Learning Readiness Exercise (LRE) shown below.

Assignment:    

This part of the assignment should be in a pdf  format.   

1.   Your ISM experience

        a)   I have prior experience in information systems management.   Yes/No

              Answer    NO.

        b)   I have managed information systems managers.    Yes / No.

              Answer     NO

        c)   I have used ISM software     Yes / No.

              Answer     Yes. 

2.    The primary role of information  systems management in the organizationn is to     s___________ the strategy of the organization. 

3.     ISM is implemented through information and telecommunications t________y. 

4.    An information system generally consists of people, p_________s, h__________   and  s____________________. TEM2011_STEVE. 

5.     Short-answer: Java is a computer programming language that is said to be   object-oriented.  What does “object-oriented” mean in the sense of computer programming? 

6.    Besides Windows, two other computer software operating systems are: (a) Snow L_____________   and (b) L____________________ 

7.     Besides Firefox, two other Internet browsers are:        (a)  I_______________ E_________________ and (b) C__________________ 

8.    Three features said to distinguish “smart” phones from earlier mobile/cell  phones are:

       (a)  An O_______________ S___________________

       (b)  Ability to send and receive E_________

      ( c )  Ability to access the I__________________ 

9.    An enterprise’s chief information officer needs, first and foremost, superior  computer technical skills  True / False / Don’t know.    

10.   Ideally, ISM provides not only a c________ center but also a p____________  center in the organization, along with conveying a s___________ c___________  a___________________e  to it. 

***** The principal text reference for the ISM is the extract from Baltzan & phillips (2012) - see the attached.

Attachment:- Assignment Importance of information systems management.rar