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1. Explain the distinction between the terms "market orientation" and "customer orientation."

2. How do we determine the relevant markets for a firm? What is the difference between a market and a sector of industry?

3. What are the problems associated with a product-based definition of the relevant markets?

4. Characterize the stages of development of market orientation.

5. What are the characteristic features of a customer-oriented firm?

6. Why can customers be described as a "vital resource" of a firm?

Marketing Management, Management Studies

  • Category:- Marketing Management
  • Reference No.:- M91592887

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