1) Which of the following is NOT a best practice when apologizing?

· Do not apologize if you are not at fault

· Apologize profusely for any error no matter how small

· Apologize briefly early and sincerely

2) In order to create positive messaging, choosing the right word is essential. Select the sentence with the best group of direct and positive word pairings.

· I am writing to negotiate the salary, but I am firm about my desired schedule

· I am flexible about pay, but I am obstinate

· I guess I am interested I the job, but I tend to be cautious when making decisions so large

3) Unlike many other languages, English does not have specific words or verb choices that indicate formality (think tu versus usted in Spanish; tu versus vous in French). That said, based on your reading of Module 7 and having developed audience awareness, select the most polite way to address a group of coworkers that may include your superiors.

· By the end of our sessions, would you please turn in the evaluation form found in your packet

· Evaluation forms found in your packet should be submitted by the end of our session

· Submit the evaluation form found in your packet by the end of our session

4) Being mindful of tone is important. Imagine you are requesting a letter of recommendation from your professor. Select the most tone-appropriate sentence to begin that request

· I humbly and graciously beseech you, Dr. Professor, to escribe an effulgent acclamation of my intrinsic worth

· I need a recommendation letter by this Friday, Dr. Professor, so could you write it for me?

· Dr. Professor, I would greatly appreciate it if you were to write a letter of recommendation on my behalf

5) Which of the following scenarios would be a time you would choose to write a solicited letter?

· After completing your degree t this institution, you identify several positions in a city of your choosing located on the other side of the country.

· A firm located in another state has used indeed.com to advertise a position you believe to be ideal

· You hear a new healthcare center will be opening in your town and wish to send an application

6) There are many ways to involve the audience during a presentation. Which of the following would NOT be a good way to involve the audience?

· A supervisor who wants to motivate his audience uses real anecdotes of employees in the audience who have demonstrated good customer service

· After a presentation, a manager wishing to answer her employees questions, notes that one question is a "Good question"

· An employee giving a presentation on Japanese-English asks a member of the audience to come up and slightly bow to him

7) You need to share bad news with your boss. Place the following information in the order it should appear in a memo to your superior. 1-4

· Tell how it happened

· Offer options for fixing the problem

· Recommend solution and call for action

· Describe the problem

8) When revising paragraphs, one should

· Ensure there is a quote in every paragraph

· Began each paragraph with a topic sentence

· Edit it fully for grammar before editing it for content