1. As you think about your own personal history, how difficult has it been for you to make behavioral changes? If you were being interviewed for a job and were asked to described an incident that demonstrates your ability to change, what would you say?

2. Think about a recent organizational change at school, at work, or someplace else that you were part of. Would you rate it a success for failure? In either case, based on the concepts in this chapter, what do you see as the strengths and weakness of the change effort?

3. If you were to look back on change efforts you lead or helped manage, what do you think you did well? In retrospect, what would you do differently and why?

4. As your think about potential change efforts that you may have to manage in the future, what aspects of change management do you think you need to strengthen and why? What aspects do you believe will be strengths that you can leverage?

"next step" or "what would happen next" and what would you have done differently in the 'refreeze' part of the process?"

Please provide me complete answers for the above questions.