1. Corporate social responsibility (CSR) is the obligation of __________ to make decisions and act in ways that recognize the interrelatedness of business and society.
A. society
B. stakeholders
C. community
D. organizational decision makers
2. __________ view proposes that an organization's competitive advantage is temporary and can be gained only by peppering the competitive marketplace with rapid radical surprises.
A. Resource-based
B. Guerilla
C. Industrial organization
D. Environmental
3. American Airlines starting an airfare war by drastically reducing prices is an example of a change in the __________ environment.
A. internal
B. external
C. resource
D. modified environment
4. Purchasing and sending electronic greeting cards through a web site could represent a(n) __________ for a traditional greeting card company like Hallmark.
A. organizational change
B. stable vision
C. physical change
D. product innovation
5. Experiences, characteristics, and knowledge are all aspects that represent __________ resources.
A. financial
B. intangible
C. human
D. structural
6. __________ is defined as a structured transition in what an organization does and how it does it.
A. Strategy
B. Strategic management
C. Organizational change
D. Globalization
7. The three components that form the three critical success factors include:
A. the ability to embrace change, creativity and innovation capabilities, and being a world-class organization.
B. strategy formulation, strategy implementation, and strategy evaluation.
C. corporate, functional, and competitive strategies.
D. durability, imitability, and efficiency.
8. Capitalizing on information, people, ideas, and knowledge characterizes the implication of:
A. vanishing distance.
B. reduced need for physical assets.
C. compressed time.
D. turbulent change.
9. All of the following are effects of the driving forces in the new business environment EXCEPT:
A. vanishing distance.
B. globalization.
C. compressed time.
D. continual turbulence.
10. __________ is the ability to combine ideas in a unique way or to make unusual associations between ideas.
A. Resourcefulness
B. Strategic focus
C. Creativity
D. Interactivity
11. As you are studying your organization's context, it seems clear that the company will have to prepare itself for continual turbulence and change. Which of the following best describes the driving forces for change that could affect the company's future?
A. Reduced need for physical assets
B. Vanishing distance and compressed time
C. Increased vulnerability
D. All of the answer choices are correct.
12. The influence of globalization in managing strategically can be demonstrated in:
A. the global marketplace.
B. global competition.
C. the organization itself.
D. global competitors and the global marketplace.
13. According to the guerrilla view of competitive advantage, the state of an organization's competitive advantage is:
A. temporary.
B. long term.
C. long term based on the role of strategic leadership.
D. able to provide stable cash flows.
14. Change agents are:
A. manipulators that facilitate change to improve an organization's revenue.
B. those who initiate and oversee the change efforts.
C. the leader who single-handedly is responsible for an organization's success through authoritarian leadership.
D. All of the answer choices are correct.
15. Ms. Gibson has come up with the idea of offering free house painting if the job is not completed within the time agreed. Which of the following best describes the competitive advantage perspective that Ms. Gibson is proposing?
A. Resource-based view
B. Guerilla view
C. Industrial organization view
D. Environmental view
16. Which of the following best describes the competitive advantage perspective that looks at the impact of external factors?
A. Resource-based view
B. Guerilla view
C. Industrial organization view
D. Environmental view
17. A __________ statement is a statement of what specific organizational units do and what they hope to accomplish.
A. vision
B. strategy
C. technology
D. mission
18. An organization's attempt at creating and sustaining a long-term competitive advantage can be disrupted through all of the following EXCEPT:
A. technological advances.
B. market instability.
C. government legislation.
D. globalization.
19. The competitive advantage perspective that focuses on structural forces within an industry, the competitive environment of firms, and how these influence competitive advantage is the __________ view.
A. industrial-organizational
B. resource-based
C. guerilla
D. environmental
20. The United States Congress could represent the __________ form of stakeholders.
A. political action groups
B. supplier
C. government
D. shareholder