1. Why is oral communication considered more effective than written communication? Why doesn't everyone use it exclusively?

2. Why is written communication important in business, and why doesn't everyone use it exclusively?

3. Compare formal and informal channels of communication within organizations. Which is more valuable to employees?

4. Who is generally involved and what information is typically carried in downward, upward, and horizontal communication channels?

5. How can you control or respond ethically to office gossip?

6. What are seven goals of ethical business communicators?

7. When you are faced with a difficult ethical decision, what questions should you ask yourself?