1. What does the expression communication skills include?

2. In today's workplace can you expect to be exercising more or less control of your career? Why?

3. Who are knowledge workers? Why are they hired?

4. Fewer layers of management mean greater communication chal- lenges for frontline workers. Why?

5. What technologies enable workers to have "anytime, anywhere" offices?

6. What are the five steps in the communication process?

7. How can business communicators overcome some of the inevi- table barriers in the communication process?

8. What are the three main functions of organizational communica-tion?

9. Communication skills are frequently listed among the desired quali- fications for job candidates. What do these skills consist of? How would you rate your skills?

10. Recall a time when you experienced a problem as a result of poor communication. What were the causes of and possible remedies for the problem?

11. Critics complain that e-mail is reducing the amount of face-to-face communication at work and that this is bad for business. Do you agree or disagree?