1 describe two examples of unethical behavior, Ask an Expert

Management Studies

1. Describe two examples of unethical behavior related to waiting line management and state which ethical principles they violate.

2. Repair calls are handled by one repairman at a photocopy shop. Repair time, including travel time, is exponentially distributed, with a mean of two hours per call. Requests for copier repairs come in at a mean rate of three per eight-hour day (assume Poisson).

Determine:

a. The average number of customers awaiting repairs.

b. System utilization.

c. The amount of time during an eight-hour day that the repairman is not out on a call.

d. The probability of two or more customers in the system.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91599262

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