Write an email refusing a customer's request for a refund.
On Twitter, a Whole Foods customer posted this tweet:

As a representative for Whole Foods, you find this tweet and send the customer a direct message (DM) to obtain his email address. In your email to the customer, reject his request for a refund. You may invent your own rationale for the decision. Also try including a subtle sales promotion in your closing paragraph.

Exchange drafts with a partner in class and give each other feedback on the approach.