Whatever the service offering, customer service is very important. A business should never forget that customers have choices. If they don't like the product or service at a particular store, they have the option to go elsewhere.

We have an interesting topic this week.

You have been hired by an auto dealership in Southern California who has had issues with customers switching to a competing dealership. The chief complaints of the customers, are the following:

The auto repair bill was higher than quoted, as the dealership didn’t include tax, or shop supplies in the original quote.

The saleswoman they interacted with wore funny looking shoes.

Customers calling in to schedule an appointment were on hold an average of twelve minutes, which frustrated them.

I look forward to your active participation on the thread as always. Please be sure to address each of the three different scenarios in separate paragraphs.