Make a Pareto diagram and give conclusions.
The following data represent complaints about hotel rooms:
Reason
|
Number
|
Room dirty
|
32
|
Room not stocked
|
17
|
Room not ready
|
12
|
Room too noisy
|
10
|
Room needs maintenance
|
17
|
Room has too few beds
|
9
|
Room doesn't have promised features
|
7
|
No special accommodations
|
2
|
a. Construct a pareto diagram.
b. What reasons for complaints do you think the hotel should focus on if it wants to reduce the number of complaints? Describe.