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What a Behaviorally Anchored Ratings Scale

1. Acceptance of Supervision - Willingly accepts and follows instructions given by supervisor in the performance of duties; responds to training and coaching in a constructive manner.

2. Adaptability/Flexibility - Adapts readily to new situations and changes in the workplace; works well under pressure; learns and functions well under widely different situations and circumstances.

3. Change Management - Openly supports change; motivates and encourages fellow employees to support change; successfully implements change in work unit.

4. Communication - Comprehends oral and written information, and clearly and effectively expresses self in the presentation of ideas; develops written work in a logical and comprehensive manner where appropriate.

5. Composure/Stability - Works well under pressure; responds appropriately to stressful/emergency situations; approaches tasks with patience and firmness; is consistent in behavior.

6. Confidentiality - Can be trusted to use discretion in dealing with customers and fellow employees; maintains confidentiality of information or materials appropriate to position.

7. Customer Service - Demonstrates knowledge of internal and external customers; is sensitive to customer needs and expectations; anticipates needs and responds promptly and willingly to provide information, services and/or products as needed.

8. Directing/Coaching - Defines and coordinates work and delegates appropriately to best accomplish goals; adjusts assignments to maintain workflow; provides immediate and effective feedback to employees concerning behavior and performance.

9. Drive for Results - Understands importance of achieving results; makes effort necessary to achieve goals/objectives; achieves results requested or agreed upon.

10. Employee Relations - Is supportive, considerate, fair, and objective in one's behavior toward subordinates; establishes and maintains a cordial and harmonious work atmosphere.

11. Financial Planning/Budgeting - Fully understands the budgetary parameters of the work unit; plans and operates within the budget; capable of rationalizing allocation of resources.

12. Interpersonal Relations - Establishes effective working relationships with co-workers, supervisors & managers, clients and/or the public; gets along well with others.

13. Job Knowledge - Possesses adequate knowledge skills and experience to perform the duties of the job; understands the purpose of the work unit and how position contributes to the overall mission of the agency; maintains competency in essential areas.

14. Judgment - Exercises logical thinking and foresees consequences of actions; has adequate knowledge of all applicable policies or rules and selects appropriate guidelines or procedures to follow in a variety of situations.

15. Motivation/Initiative - Displays an interest in performance of tasks, including those over and above regular assignments; willingly accepts increasing responsibility and accountability; makes recommendations and suggestions to improve operations.

16. Organizational Commitment - Displays high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.

17. Physical Effort - Puts forth the physical exertion required to perform assigned tasks. Can be counted on to do one's share of the work.

18. Planning & Organizing - Establishes priorities and work sequences to coordinate efforts, maintain work flow and meet deadlines; ensures sufficient functioning through smooth interface with related processes.

19. Problem Solving/Decision Making - Recognizes and defines problems; thoroughly obtains and analyzes facts; takes immediate corrective action; uses resources and techniques to develop sound solutions while foreseeing possible consequences.

20. Public Relations - Works effectively with contacts outside the agency in a courteous, cooperative and objective manner. Involves the provision of timely, accurate assistance to the public.

21. Safety - Follows safety policies and procedures using proper techniques to ensure the protection of people and property.

22. Staff Development/Performance Management - Works with employees to create training and development plans; provides regular, balanced feedback to clarify strengths and weaknesses; provides clear standards for employee achievement; fosters individual and collective creativity within the work group.

23. Staffing/Affirmative Action - Maintains adequate staffing levels; executes established personnel policies and maintains working conditions; applies all appropriate Equal Employment Opportunity/Affirmative Action policies when making staffing decisions; addresses work-related needs of subordinates.

24. Teamwork - Encourages and facilitates cooperation, pride, trust and group identity; fosters commitment and team spirit; works cooperatively with others to achieve overall goals.

Financial Management, Finance

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