To prepare for Shared Activity:

• Review the benchmarking efforts of your own organisation (or one with which you are familiar).

• The organization is your choice, it could be any organization (Bank or Hospital or any ...etc)

• In particular, examine how this organisation measures customer (user) satisfaction and how performance is benchmarked.

To complete this Shared Activity:

• Create a Post that contains the following:

Explain this organisation's benchmarking efforts (or lack thereof). If benchmarking is employed, identify how the currently used benchmarks align with or address international standards.

Explain the degree to which the existing benchmarks align with existing organisational goals.

Propose improvements which would better align benchmarks as needed.