The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic.
Using the data in Table 14-5select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.
Write a 3-4 page paper in which you:
Construct a fish-bone chart using Word or MS Paint.
Construct a run and / or control chart using Excel.
Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.
EXERCISES
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Table 11-5 Number of Swami Complaints by Complaint Tyre
|
COMMakr 490
|
1
|
2
|
3
|
4
|
5
|
6
|
Total Vacs
|
|
September
|
34
|
38
|
16
|
45
|
13
|
103
|
824
|
|
Od®ot
|
23
|
24
|
7
|
40
|
9
|
56
|
956
|
|
November
|
14
|
50
|
11
|
20
|
26
|
34
|
1167
|
|
December
|
67
|
40
|
12
|
17
|
34
|
9
|
1034
|
|
January
|
13
|
31
|
10
|
12
|
15
|
45
|
645
|
|
February
|
20
|
60
|
4
|
13
|
9
|
6
|
1645
|
|
March
|
23
|
97
|
18
|
23
|
4
|
3
|
1432
|
|
April
|
43
|
31
|
3
|
14
|
13
|
0
|
745
|
|
May
|
4
|
25
|
0
|
12
|
16
|
1
|
456
|
|
TOW
|
241
|
396
|
81
|
196
|
t39
|
257
|
8904
|
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