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Shared services organizations treat operating business units within the same company as customers. At least three questions arise in this context:

1. Should business units be free to contract with outside vendors for shared-services activities?

2. Should shared services operations be able or encouraged to take on outside clients?

3. What kind of internal marketing by shared services organizations is in shareholders' interest?

Financial Management, Finance

  • Category:- Financial Management
  • Reference No.:- M92058040

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