Scenario: The data from a survey that your organization is using to monitor and evaluate a product launched last year indicates that many customers are dissatisfied. You call a meeting to discuss the survey data. During the meeting, one person talks over others' comments.

Select the scenarios above to focus on for this Discussion.

• What steps would you take to address this challenge?
• Review the tools included in the Memory Jogger 2. Which tools would you utilize in this particular situation?
• What additional skills would help you and others to address this challenge?
• Describe how you would address this situation, indicating which tools and skills would be most beneficial for facilitating a positive outcome.