Sally has been a loyal employee of Better Made Snacks for five years. BMS gives each employee a locker to change from their personal clothes into their factory uniforms.

When some new employees are hired, Sally repeatedly complained her locker had been broken into and her personal designer jeans had been stolen. She asked her BMS supervisor to add the replacement cost of the stolen jeans onto her paycheck.

He refused stating it's in the employee contract that BMS takes no responsible for lost or stolen items of employees on company property. Sally proceeds to file a union grievance against BMS for being asked to work extra hours outsider her contract terms.

1. What approach, according to our text, did Sally take to the problem by filing the grievance?

2. When the owner of BMS found out, he scolded the supervisor and said, "You should have paid for the clothes! Do you know how much cost and trouble the grievance is now costing me?"

What dispute resolution approach from our reading this week was the owner implying he would have implemented in solving the problem?

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