Question: What variables to measure? Based on your description of the process in Exercise, suggest specific variables that you might measure to

(a) assess the overall quality of the process.

(b) gather information on a key step within the process.

Exercise: Describing your process. Choose a process that you know well, preferably from a job you have held. If you lack experience with actual business processes, choose a personal process such as cooking scrambled eggs or brushing your teeth. Make a flowchart of the process. Make a cause-and-effect diagram that presents the factors that lead to successful completion of the process.