Question 1

Which of the following is not a focus of a DMAIC project?

a. Identifying the scope of the project
b. Identifying key investors to enhance financial performance
c. Goals for the process improvement project
d. Clearly specifying the problem or opportunity

Question 2

When working in teams, people may be overly conservative with what they are willing to share with the team because of concerns they may have about the reaction of others.

a. Downward norm setting
b. Production blocking
c. Social loafing
d. Conformity

Question 3

Which of the following is not a phase of the Six Sigma?

a. Measure
b. Analyze
c. Centralize
d. Define

Question 4

Which of the following does not represent the define phase of a DMAIC project?

a. Identifying the scope of the project
b. Identify key cause and effect relationships that can be leveraged to improve the overall performance of the process
c. Identifying the goals for the process improvement project
d. Specifying the problem or opportunity

Question 5

Which of the following is not a step of benchmarking?

a. Seek management's support the benchmarking study
b. Analyzing and using collected data to improve performance
c. Conduct performance appraisal
d. Collecting data

Question 6

Which of the following is not among Osborn's guidelines to brainstorming?

a. Suggest ideas that are only relevant and applicable to the situation at hand
b. Generate as many ideas as possible
c. Combine, extend, and/or improve on one another's ideas
d. Do not criticize ideas during the brainstorming session

Question 7

Thompson identified four threats to team creativity. Which one is not?

a. Social loafing
b. Downward norm setting
c. Conformity
d. Brainstorming

Question 8

Process Capability Analysis allows an organization to measure the extent to which its process can meet its customer requirements or the design specifications for the product or service. Which of the following is not a factor on which process capability depends?

a. Processing time
b. Natural variability inherent in the process
c. Stability of the process
d. Location of the process mean

Question 9

Which of the following is the most important factor associated with Design of Experiments (DOE)?

a. Determining how much data to collect
b. Specifying the levels of each factor
c. All of these
d. Determining which factors to include in the experiment

Question 10

Which of the following is not a characteristic of successful Six Sigma programs?

a. Logical
b. Structured
c. Disciplined approach to problem solving
d. Flexible

Question 11

Managers often incorrectly use terms such as downsizing and restructuring interchangeably with Business Process Design (BPD).

-True
-False

Question 12

A key advantage of Quality Function Deployment (QFD) is that it is a visual tool.

-True
-False

Question 13

Performing a Measurement Systems Analysis requires only a single worker to take a single measurement of a test unit with a known standard value.

-True
-False

Question 14

The primary objective of Business Process Design is improved financial performance.

-True
-False

Question 15

Bill Smith developed the concept of Six Sigma as a way to standardize the way defects were tallied.

-True
-False

Question 16

Six Sigma is defined as "a business improvement process that focuses an organization on its internal requirements and demands, process alignment, analytical rigor, timely execution".

-True
-False

Question 17

One limitation of the process capability index is that it only compares the magnitude of the products design specification range and the process's natural variation.

-True
-False

Question 18

The process of benchmarking involves comparing an organization's processes with the best organization's practices.

-True
-False

Question 19

The key drivers of an organization's long term success are the extent to which its new products or services meet customers' needs, and having the organizational capabilities to develop and deliver such new products and services.

-True
-False

Question 20

Quality function development (QFD) is a powerful tool for helping translate customer requirements into input capabilities.

-True
-False

Question 21

The measure phase of a DMAIC begins with the identification of the key process performance metrics.

-True
-False

Question 22

Brainstorming focuses more on the quality of the ideas generated rather than the quantity.

-True
-False

Question 23

A cause and effect diagram is an example of a widely used Six Sigma tool.

-True
-False

Question 24

A cause and effect diagram is an effective way to organize the ideas that are generated in a brainstorming session addressing the causes of a particular problem.

-True
-False

Question 25

According to Tagushi, most of the quality of products and services are determined at the design stage, and therefore the production system can affect quantity slightly.

-True
-False