Question 1

The first step in the SPC execution phase is:
A. to develop control charts.
B. flowcharting or characterizing the process to which SPC will be applied.
C. eliminate the special causes of variation.
D. collect and plot SPC data.

Question 2

As part of its __________ responsibility, management in an organization that practices __________ must be personally involved in continual improvement.
A. leadership; fiscal responsibility
B. financial; leadership
C. leadership; total quality
D. fiscal; total quality

Question 3

Which of the following individuals is identified as the developer of JIT/LEAN/Lean?
A. Eiji Toyoda
B. W. Edwards Deming
C. Taiichi Ohno
D. Henry Ford

Question 4

The JIT/LEAN/Lean "pull" system ensures that:
A. costs are minimized through "economy of scale."
B. the production line will never stop because of a problem.
C. buffer stocks are on hand to prevent line stoppage when a critical machine fails.
D. the internal supplier process does not build product unless told to do so by the internal customer process.

Question 5

The rationale for western manufacturers to embrace SPC is to:
A. improve product quality and simultaneously reduce costs.
B. be able to compete better with Japan and the world's markets.
C. improve their product image.
D. All of the above

Question 6

One of the three phases of benchmarking is:
A. conclusion.
B. postexecution.
C. reporting.
D. None of the above

Question 7

The most common inhibitor of SPC is:
A. inadequate training.
B. lack of resources resulting from the absence of management commitment.
C. failure to have processes under control.
D. low production rates.

Question 8

Mass production is a(n) __________ system.
A. integrated
B. push
C. pull
D. breakthrough

Question 9

__________ approaches improvement projects in three successive phases, applying TOC, Lean, and then Six Sigma tools.
A. The iTLS model
B. Kaizen
C. CEDAC
D. SIPOC

Question 10

__________ are used when the data are concerned with the number of defects in a piece - for example, the number of defects found in a tire or an appliance.
A. Variable charts
B. C-charts
C. R-charts
D. P-charts

Question 11

The __________ phase of DMAIC focuses on why defects, errors, or excessive variation occurs.
A. Define
B. Measure
C. Analyze
D. Control

Question 12

In which phase of the DMAIC process might FMEA be used?
A. Define
B. Measure
C. Analyze
D. Control

Question 13

Variation in processes:
A. can be caused by include people, machines, material, and environment.
B. is of three kinds.
C. should not be of concern.
D. must be eliminated if continual improvement is to happen.

Question 14

The Six Sigma __________ is significantly trained in Six Sigma and engaged in leading Six Sigma project execution under Master Black Belts.
A. Champion
B. Black Belt
C. Green Belt
D. Executive

Question 15

When benchmarking, it is not enough to understand the processes; they must be completely:
A. analyzed.
B. tested.
C. documented.
D. integrated.

Question 16

One of the roles of management in benchmarking is:
A. establishing relationships.
B. disclosure.
C. data collection.
D. action planning.

Question 17

The origin of what is now called __________ dates back to a book written by Dr. Walter Shewhart in 1931.
A. quality engineering
B. compliance management
C. statistical process control
D. QFD

Question 18

Several benchmarking considerations require management's approval before the process can start: commitment to change, funding, personnel, disclosure, and:
A. oversight.
B. direction.
C. involvement.
D. direct supervision.

Question 19

Lean is based on the manufacturing system that was developed by:
A. Motorola.
B. Toyota.
C. Goldratt.
D. IBM.

Question 20

When a process is "in control" what percent of its output will be within the ±3s limits?
A. 66.6%
B. 82.4%
C. 99.7%
D. 100%