QUESTION 1

Describe the uniform financial institutions rating system and each of the parts that make up the CAMEL rating. Which of these is the most important and which is the least important?

QUESTION 2

How has the Dodd-Frank law affected bank lending? Be very specific and provide examples.

QUESTION 3

Describe the four areas that make up reliable customer service (you can find more information on these from the lecture notes). Why are these important and how do these work toward building customer relationships?

QUESTION 4

Describe three of the major crimes against banks. What steps can banks take to prevent these crimes and which do they have the least control over?

QUESTION 5

Describe the importance to both the bank and customer in safeguarding customer information. Describe a few means for carrying this out and a couple of laws that govern these means.