Question 1: Which of the following refers to the tendency to see one's own personal traits in other people?

• Perceptual defense
• Projection
• Stereotyping
• The halo effect
• Figure-ground

Question 2: Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

• Stereotyping
• Projection
• Figure-ground
• The halo effect
• Perceptual defense

Question 3: ____ is considered by many employees to be the most effective work-life practice.

• Daily flextime
• Offsite childcare
• Work from home network
• Telecommunication
• Reduced work schedule

Question 4: Which of the following describes the last step in the perception process?

• Observing information
• Screening the information
• Selecting what to process
• Organizing the selected data into patterns
• Transmitting the observed information

Question 5: The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their

• readiness level.
• satisfaction level.
• level of commitment.
• level of security.

Question 6: In general, research has found a(n) ____ relationship between personal traits and leader success.

• strong
• weak
• positive
• negative
• inverse

Question 7: Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

• Transactional
• Charismatic
• Traditional
• Supportive
• Team

Question 8: Two leadership styles used by Fiedler in his contingency theory were

• employee-centered and job-centered.
• consideration and initiating structure.
• concern for people and concern for production.
• relationship-oriented and task-oriented.
• employee-oriented and relations-oriented.

Question 9: Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

• Task complexity
• Task identity
• Task significance
• Task structure
• None of these

Question 10: According to Maslow, the highest order needs are

• self-actualization needs.
• physiological needs.
• esteem needs.
• belongingness needs.
• safety needs

Question 11: Alderfer referred to the needs for physical well being as ____ needs.

• physiological
• existence
• belongingness
• relatedness
• growth

Question 12: ____ describe the most basic human physical needs, including food, water and oxygen.

• Self-actualization needs
• Physiological needs
• Esteem needs
• Belongingness needs
• Safety needs

Question 13: ___ focus on employee learning of desired work behaviors.

• Contingency theories
• Situational theories
• Content theories
• Process theories
• Reinforcement theories

Question 14: What are the key elements of communication?

• Encoding, message, and feedback
• Encoding, noise, and symbols
• Message, circuit, and decoding
• Feedback, message, and perception
• Feedback, circuit, and perception

Question 15: Communication is defined by the text as the process by which information is

• shared.
• exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
• received.
• transmitted to others.
• stored.

Question 16: Which of these is the richest medium for communication?

• Telephone conversations
• Face to face contact
• Electronic media
• Written media
• Voice mail

Question 17: The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

• personal information.
• vicious gossip.
• business-related.
• destructive because it is not accurate.

Question 18: ____ is the extent to which team members are attracted to the team and motivated to remain in it.

• Norming
• Commitment
• Caring
• Cohesiveness

Question 19: ____ is a role in which the individual provides support for team members' emotional needs.

• A task specialist role
• A dual role
• A nonparticipator role
• A socioemotional role

Question 20: ____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

• BATNA
• A bargaining zone
• Mediation
• Integrative negotiation
• Distributive negotiation

Question 21: There are two types of roles that emerge in teams. They are the ____ role and the ____ role.

• task specialist, socioeconomic
• generalists, socioeconomic
• task specialist, socioemotional
• generalists, socioemotional
• socioemotional, socioeconomic

Question 22: Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?

• A liquidity ratio
• An activity ratio
• Return on total assets
• A current ratio
• Profit margin on sales

Question 23: ____ indicators focus on production and operating statistics.

• Financial performance
• Business process
• Critical success
• Potential for learning and growth
• Performance measurement

Question 24: Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

• Open-book management
• Economic value-added system
• Activity-based costing
• Inappropriate control system

Question 25: The ____ offers some indication of the degree to which various countries are open regarding economic matters.

• Opacity Index
• Economic Index
• Clarity Index
• National Index
• Foreign Economy Index