Question 1: Henri Fayol is responsible for developing ____.

Question 2: ____ is best known for developing the five functions of managers and the fourteen principles of management.

Question 3: According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.

Question 4: A systems view of management allows managers to ____.

Question 5: The ____ approach to management focuses on the psychological and social aspects of work.

Question 6: Which management theorist would most likely have said, "The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability"?

Question 7: According to Henri Fayol's fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss.

Question 8: The Hawthorne Studies showed how ____ can influence work group performance, for better or worse.

Question 9: A(n) ____ is a set of interrelated elements or parts that function as a whole.

Question 10: Which of the following would be a part of an organization's general environment?

Question 11: ____ involves managing the daily production of goods and services.

Question 12: Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?

Question 13: Chester Barnard defined a(n) ____ as "a system of consciously coordinated activities or forces of two or more persons."

Question 14: This type of system functions without interacting with their environment.

Question 15: According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.

Question 16: In terms of environmental complexity, ____ environments have few environmental factors, whereas ____ environments have many environmental factors.

Question 17: The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.

Question 18: ____ involves deciding who your competitors are, anticipating competitors' moves, and determining competitors' strengths and weaknesses.

Question 19: Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?

Question 20: The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.

Question 21 Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?

Question 22: Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (products or services).

Question 23: A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.

Question 24: The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.

Question 25 ____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

Question 26: The first step managers use to make sense of their changing environments is ____.

Question 27: Companies doing a competitive analysis typically err by ____.

Question 28: An increase in ____ can lead to opportunistic behavior in which one party benefits at the expense of the other.

Question 29: What are the two types of external organizational environments?

Question 30: Which of the following companies is most likely operating in a dynamic environment?