Question 1: An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

Question 2: Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as fulfilling the leader role within the organization. This means he spends much of his time:

Question 3: To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Which management function was used to create this program?

Question 4: The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as:

Question 5: Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas. The new brands grabbed a combined market share of less than 1 percent. Coke's and PepsiCo's ____ would be responsible for determining that the product should be deleted from each of their product lines.

Question 6: One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:

Question 7: After the makers of Wonder Bread declared bankruptcy, their objectives were to increase revenues by at least 5 percent and reduce net losses by at least 80 percent. Which management function is used to set these goals and help the company meet them?

Question 8: Hormel Foods had to recall 104,000 pounds of Stagg canned chili-labeled "hearty beef with a kick of green chilies"-after the kick turned out to come from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?

Question 9: ____ are responsible for creating a positive organizational culture through language and action.

Question 10: A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

Question 11: A manager striving to improve organizational is accomplishing tasks that help achieve organizational objectives.

Question 12: The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ____ role.

Question 13: Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

Question 14: Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

Question 15: ____ is defined as getting work done through others.