Question 1: ____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.

• Top
• Middle
• First-line
• Bottom
• Functional

Question 2: The ____ role involves resolving conflicts among subordinates between the managers department and other departments.

• resource allocator
• entrepreneur
• negotiator
• liaison
• disturbance handler

Question 3: One of the important ideas in the text's definition of management is

• the management functions of planning, organizing, leading, and controlling.
• the attainment of societal goals.
• effectiveness is more important than efficiency.
• management is unique to for-profit organizations.
• efficiency is more important than effectiveness.

Question 4: Positions organized in a hierarchy of authority is an important characteristic of

• scientific management.
• bureaucratic organizations.
• quantitative management.
• the human relations movement.
• total quality management.

Question 5: ____ focuses on managing the whole organization to deliver quality to customers.

• Bureaucracy
• Theory Z
• Management-by-objective
• Total Quality Management
• Organization-customer relationship

Question 6: According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

• Theory X manager
• Theory Y manager
• Theory Z manager
• Theory A manager

Question 7: Symbols, stories, and heroes are important because they

• entertain executive level management.
• address the concerns of government.
• acquaint customers to the organization.
• communicate the significant values of an organization.
• give employees something to talk about.

Question 8: An object, act, or event that conveys meaning to others is referred to as a

• symbol.
• slogan.
• story.
• hero.
• culture.

Question 9: Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

• kaizen
• ganqing
• renqing
• kansei
• guanxi

Question 10: A country's physical facilities that support economic activities make up its ____.

• resource markets
• infrastructure
• physical markets
• product markets
• plants and equipment

Question 11: Heineken begins by exporting its product into new markets, and then ____ to a local brewer to establish its position in the market.

• countertrades
• licenses
• exports
• franchises
• markets

Question 12: The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.

• Mark
• Franc
• MFN
• Euro
• Pound

Question 13: The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as

• distributive justice.
• injury justice.
• procedural justice.
• organizational justice.
• compensatory justice.

Question 14: Which of the following is a(n) is the individual who must make an ethical choice in an organization?

• The symbolic leader
• An obstructive manager
• The defensive individual
• The moral agent
• An authoritarian manager

Question 15: The assumption that "If it's not illegal, it must be ethical," ignores which of the following? Answer

• Domain of codified law
• Domain of ethics
• Domain of free choice
• Discretionary responsibility
• Domain of symbolism

Question 16: Which of the following is the process of starting a business venture, organizing the resources, and taking the risks?

• Intrapreneurship
• Entrepreneurship
• Small business administration
• Venture capital
• Equity financing

Question 17: At which stage of growth is the company if it is solidly based and profitable?

• Resource maturity
• Takeoff
• Survival
• Success
• Existence

Question 18: A(n) ____ is someone who recognizes a viable idea for a business product or service and carries it out.

• intrapreneur
• entrepreneur
• manager
• leader
• introvert

Question 19: ____ is the first step in the MBO process.

• Setting goals
• Developing action plans
• Appraising overall performance
• Reviewing progress

Question 20: ____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.

• Mission statement
• Goal statement
• Management by objective
• Goal setting
• Corporate competitive-value statement

Question 21: A statement that identifies distinguishing characteristics of an organization is known as

• a goals statement.
• a values statement.
• an income statement.
• a mission statement.
• a competitive-edge statement.

Question 22: Which of the following refers to the planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan?

• Strategy formulation
• Strategy implementation
• Strategy coordination
• Strategy control
• SWOT

Question 23: The purpose of ________ is to expand the firm's business operations to produce new kinds of valuable products and services?

• retrenchment.
• diversification.
• liquidation.
• cash cow.
• internal growth.

Question 24: ____ refers to the use of managerial tools to direct resources toward the achievement of strategic goals.

• Strategy formulation
• Strategy coordination
• Strategy execution
• Strategy control
• Strategy planning

Question 25: Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?

• Star
• Cash cow
• Question mark
• Dog
• Cat