Part 1:

Whether conflicts arise from disputes among co-workers or dissatisfied employees who believe they have not been treated fairly, maintaining positive employee relations requires the human resources professional to recommend and sometimes provide mechanisms for resolving complaints and disputes.

What is your organization's policy/procedure for handling employee complaints? (This is often called the grievance process.) What are its steps, and how comfortable would you be filing a complaint/grievance? Explain.

Considering internal grievance processes, internal mediation, external mediation, or arbitration, what impact does organizational culture have on the employee's perception of the process?

As an employer, which method would you prefer? Why?

Part 2

Considering all of the different dispute resolution methods, what are the three most important things you would be concerned about if charged with adopting a new ADR process for an organization? If possible, use your current organization as the focus so your response includes insights about culture and norms.

Written communication: It should be thoughtful and free of errors that detract from the overall message and easy to read.

APA formatting: Resources and citations are formatted and styled according to the most recent APA edition.

Length of paper: 3-4 paragraphs each part.

Font and font size: Times New Roman, 12 point.