LIRN ACTIVITY

After reading the LIRN article below, which was also included in the Module 5 Lecture Notes, please answer each of the following questions. Each question should have a 2 to 3 paragraph response. Remember to support your work with APA references and in-text citations. Please visit the Academic Resource Center for concise APA guidelines.

Gardner, D., & Tempest, R. (2007). The revitalization of a business office: How one system increased its self-pay collections. Healthcare Financial Management, 61(3), 80-2, 84. Retrieved from http://search.proquest.com/docview/196382832?accountid=141600

1. In the LIRN article "The revitalization of a business office: How one system increased its self-pay collections"; describe (in detail) the changes that needed to be made to retool the self-pay collections department.

2. What are some of the advantages and disadvantages of a ‘self-pay' collections method?

3. Describe a few of the technological changes that increased financial results for the self-pay collections department at Health Alliance of Greater Cincinnati.

4. What (if any) changes would you suggest to increase positive patient relations in the self-pay collections department?