Learning outcomes

Upon successful completion of this module, students should be able to:

- analyse information from a range of sources to identify the scope and context of the risk management process including: stakeholder analysis; political, economic, social, legal, technological and policy context; current arrangements; objectives and critical success factors for the area included in scope; risks that may apply to scope

- consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes

- develop and implement an action plan to treat risks

- monitor and evaluate the action plan and risk management process

- maintain documentation

Assessment Task 1 Activities

Performance objective

The candidate must demonstrate knowledge of risk assessment and the aspects of a business it relates to

Assessment description

This assessment requires the candidate to complete classroom activities.

Procedure

1. When instructed to do so, work in groups or individually to work on the relevant activities.

Activity 1

Christine Finkel works thirteen hours a day, six days a week for three months. She noted that the floor was slippery but decided to help a customer before taking steps to clear the area. By the time that Christine returned to the area, she had forgotten that the floor was wet. Christine fell and broke her leg.

What unsafe behaviour have you identified here?

What could be the impact of Christine‘s injury do to the organisation?

What would you do if you took a job as a supervisor and walked into a similar situation?

Activity 2

Individually or in pairs, discuss the following questions;

Do you believe understanding the different types of risk can assist you in defining the scope?

What needs to be evaluated and why?

Based on your outline in the previous question, use your knowledge of your own organisation(if you have one) to write a brief scope of risk management for your organisation. (Note if you work in a large organisation, you can use this question to write a scope for a project you work on or have worked on). - In your answer briefly explain the organisation or project.

Activity 3

Individually or in pairs, discuss the following questions;

Who are your internal stakeholders?

Who are your external stakeholders?

Identify three of your organisations stakeholders. What are their objectives towards your organisation in terms of risk management (i.e. supplier believes goods onto an unsafe delivery dock). Who is your contact with the supplier and how would you consult with them? What are your feedback and consultation procedures with them?

In recent months, your organisation has grown as demand for the product has increased. In turn, the number of deliveries from one of your suppliers has increased. Your organisation has established a strong relationship with one driver, Nick and that he is the only one able to deliver goods to the organisation due to the volatility of the goods deliver. Do you believe that the driver is put at risk? Why?

What could the impact of the increase of deliveries have on the supplier?

The supplier contacts you and asks you to change your driver policy as the driver has complained. What is this called? How would you resolve this problem?

Activity 4

Individually or in pairs, discuss the following questions;

With your team, make a list of the at least one change in the following areas that will impact on your organisations risk management processes. What steps would you take to ensure that your work area is safe in regards to risk?

The areas are:

Political

Economic

Social

Legal

Technological

The Policy Context

Activity 5

Individually or in pairs, discuss the following question

Use the following critical success factors to explain how you would ensure that your organisation‘s performance improves. The CSF are:

Trust

Organisational culture

Management support

Communication

How can you know if you have handled the CSFs correctly?

Activity 6

Individually or in pairs, discuss the following questions;

What documentation and records do you think you will need to maintain and file before, during and after the action plan is implemented?

Why?

Activity 7

Individually or in pairs, discuss the following questions;

You need to be able to implement the action plan. What do you need to do? - Briefly outline how you will implement each step.

How often will you communicate with stakeholders?

Activity 8

Individually or in pairs, discuss the following questions;

How will you evaluate your case? Develop a tool that you can use to perform this task.

Assessment Task 2: Case Study Project

Instructions:

This Assessment Portfolio is to be completed in addition to the learning and assessment activities you complete in class during the course.

This Project evaluates a number of elements of competency that will assess your knowledge and skills in developing and implementing a business plan

Overview of Assessment Project

This project is made up of 9 parts which follow the development of an E-book publishing company. Your role is to identify the risks, at each stage of the development of the company, and using the outline below and the full content of each case study and the prompt questions of each stage to develop a risk management plan.

Use flow charts and any other visual aids to assist you in developing the plan.

The action plan is to be presented to the class in a 3 minute visual presentation.

Portfolio Overview

In this assessment you will be provided a number of case studies to analyse and identify the risks, and implement a plan and solution to the risks.

Case Study Part 1 Project management and risk

You will need to read the case study:

- Identify why project management is so important to any risk management plan
- How do we implement a project plan for risk management?

Case Study Part 2 Back to School Crunch

You will need to read the case study:
- Identify the risks and their level of importance to any risk management plan
- What is the impact of the risk on the business?

Case Study Part 3 Defining standard project

You will need to read the case study:
- Identify the processes and their level of importance to any risk management plan
- What is the impact of the processes on the smooth running of the business?

Case Study Part 4 Cost Estimation

You will need to read the case study:
- What are the direct and indirect costs to the business
- What is the impact of cost as a risk to the business?

Case Study Part 5 Managing Change

You will need to read the case study:
- Who are the stakeholders and how do they related to the risk to the business
- What is the impact of change in the business as a risk to the business?

Case Study Part 6 Project Managers

You will need to read the case study:
- What are the challengers to supervisors?
- What impact does staff management have to the management of the business?

Case Study Part 7 Closing Projects

You will need to read the case study:
- What can we learn from each project that can contribute to a risk management plan?
- How can rewarding success assist in hazard and risk analysis?

Case Study Part 8 Team Building

You will need to read the case study:
- How does team work and owning the process help in risk management?
- What issues can arise if a work team does not know the goals of the project?

Case Study Part 9 Quality Management

You will need to read the case study:
- How does team work and owning the process help in risk management?
- What issues can arise if a work team does not know the goals of the project?

Attachment:- Manage risk - case studies.rar