Jugui is a cleaning solution. Jugui Industries has launched a new exposure (ad) campaign. The company's research department believes that 40% of the customers who currently do not use Jugui will buy it the next time they need a cleaning solution. Other researchers studied customer loyalty associated with Jugui. These studies found that 80% of the customers who uses use Jugui will by it again the next time they need a cleaning solution.

a) Write the data provided in probability form and write the complements.

P(next purchase is Jugui|current purchase is Jugui) = ___

P(next purchase is not Jugui|current purchase is Jugui) = ___

P(next purchase is Jugui|current purchase is not Jugui) = ___

P(next purchase is not Jugui|current purchase is not Jugui) =___

b) Why is this process considered a Markov Proccess?

c) The following is the Transition diagram for Jugui Industries. Properly label the diagram below.