Interacting with the customerin a discussion forum post, Ask an Expert

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Interacting with the Customer

In a discussion forum post, answer the following questions:

1. In your personal experience, does the form of greeting have an impact on your mood as a consumer before the shopping experience? Looking back, has your mood going into a shopping experience had a significant impact on your buying decision?

2. Does the demeanor and dress of the salesperson have an impact on you as a potential buyer? Does a salesperson have to be passive or can he be more effective by being "pleasantly obnoxious"?

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