Identify at least 3 of Toyota's existing organizational processes at the time of the accelerator crisis. For each process you identify, the following. Be as thorough as possible, and cite your resources for the information you provide.

• Description: Provide a brief description of the process.
• Importance: What is the importance of the process to the Toyota organization?
• Scope: What is the scope of this process (what is the breadth of its reach)?
• Parties involved: What customers, as well as internal and external suppliers, are affected by this process?
• Priority: What is the timeliness or urgency for resolving the issues involved in this process?
• Benefits: What is the overall impact or benefit for Toyota in improving this process?
• Cost: What are the costs to Toyota if the process is not improved?