Ferrari world is the largest indoor and first Ferrari theme park, located on Yas Island, Abu Dhabi, UAE , The central park is situated under a 200,000 m² roof making it the largest indoor amusement park in the world, the park operates daily from 10:30 am till 18:30 pm.
Customers arrive to the park from two main entry points the " Northern Gate " at a rate of every 10 minutes and the "Southern Gate " at the rate of 40 minutes ; observation has shown that arrival distribution of customers are exponential.
On average for the Northern Gate 60% of customers arrives batched as follow 2 at a time, 20% 3 at a time and 20% arrives individually.
Analysis shown that 70% of arrivals from both gates will play with FormulaRossagame Which is the fastest Roller coasterat the Ferrari park while 30% of customers prefer scuderia challenge game which is a racing simulator at Ferrari World , the park has three scuderias (RED , YELLOW , BLACK) each one has it's own game flight effects.
Now customers can enter each game Roller Coaster (Formula Rossa) or Simulation (Scuderia) one at a time , where they have to wait before in a waiting room (one waiting room for Formula Rossaand One for roller coaster ) where they receive a brief introduction into how to use each game from game specialist (Three for Roller Coaster and Two for Scuderia) each specialist has a break time of 55 minutes per day , at least there should be one specialist per game available
Usually 20% of Scuderias visitors will go to the RED Scuderia adventure while 45% will prefer Yellow and the reset should use the BLACK. Also 55% of customers who used the BLACK Scuderia they will try also The RED one while the rest will just leave the Scuderias arena.
All (RED , YELLOW , BLACK) Scuderias take a Uniform of (10,25 min) while the Formula Rossa has a Uniform of (15,35 min) . Ferrari world has three exists A , B and C all Formula Rossacustomers will leave through Exist A , while 50% of Red , and Yellow customers will leave from exit
B , and the other 50% will leave from exit C , for Black customers all of them will leave from exit C
Questions
1. Every Student has to build a model of the system as it exists, save the solution in a file called "Ferrari 1 Model".
2. Be prepared to be asked about any question regarding the contents of the lectures delivered. Study the Powerpoint Slides (Business Simulation 1, 2, 3 and 4) for the test.
3. Study the above Ferrari World Case Study and be prepared to be asked about it in the test and/or presentation. This will include specific implementation or general opinion questions such as
a. how to put into effect a priority in a queue
b. or general improvement questions for the Ferrari world Model as queried bellow
4. Using the existing model as your starting point:
a. Try to improve throughput and resource use by changing the priorities of the work centers. Analyse& understand this model and save your new model as "Ferrari 2 Model". Did you manage to do any improvement?
b. Suggest modifications to improve throughput and resource use for the model , mention each change in the system and its effect to the system performance .
5. The above changes are about trying to obtain improvements to the process that are effectively cost-free. Consider other possible improvements that may have a cost, such as improvements to the capital equipment or technology. For example, could we add additional work center or " game stations "? If yes, where might it be done? What would incur cost?
6. Submit A detailed report that has the answers for the previous mentioned point as well as the two models Ferrari 1 Model and Ferrari 2 Model as a zipped folder on Moodle.