Problem: An immigration agent at Ataturk airport in Istanbul, Turkey on the average could process 120 entrants during an 8 hour shift, if she was busy all the time. The number of arrivals is based on a Poisson distribution and the time to process each entrant is a random variable with an exponential distribution. On the average, an entrant arrives at her station once every 6 minutes.
Required:
1) Determine the average number of people waiting in line.
2) Determine how busy the immigration agent is
3) What type of queuing problem is this?