CASE: THE ZEROX COPIER PROBLEM

Zerox Corporation, a manufacturer of office equipment, is headquartered in Connecticut. Zerox stock (ZRX) is traded on all major exchanges. The price of common stock has languished in the $7-9 range, for the past several years. Annual sales are $18 billion.

Zerox has been subject to intense domestic and internal competition in recent years, especially in the Office Copier Division (OCD). In response to the competition, OCD has changed the models of the copiers more frequently. In the past, any of the copier models were expected to remain in the market for 5 to 7 years. In response to the competition, OCD is changing each model in their product line every 3 to 5 years. This competitive tactic has increased market share. However, there has been a decline in productivity of repairing machines that are in the field. The Repair and Maintenance Operations (RMO) unit provided a detailed report on declining repair productivity. Their findings state that the more frequent introduction of new copier models, to replace existing models, has created a lack of familiarity in repairing copiers. The RMO report indicates that learning-by-doing has suffered. Statistical models of the learning curve indicate a 20% annual decline in productivity because of the frequent introduction of new models. The current labor costs for field repair and maintenance is $7,000,000 annually and is expected to stay at that level for several years.

TRAINING EDGE

The OCD problem, as described above, was turned over to the Professional Training (PT) unit of Zerox. PT has responded with a program proposal called the Training Edge. The proposal requires state-of-the-arts training for all field repair personnel. PT estimates that the Training Edge program will completely restore the 20% annual loss of labor productivity. Training Edge will require repair personnel to engage in five-day training programs annually to review the technical aspects of new copier models. The program will include virtual reality labs, physical repair labs, training videos, and manuals. A training center is also proposed at a site near corporate HQ, which is owned by Zerox and managed my Zerox Land.   The building is currently leased for $575,000 annually. Fortunately the lease expires soon. The lease for the current tenant provides a five year option to renew at $575,000 annually, but can be cancelled at any time by either party. Zerox can cancel the lease and which would provide an excellent training facility, though the current tenant would like to renew the lease. PT commissioned a study by Tonka Associates to consider retrofitting the building for training. The Tonka Associates study indicates that the lab space, classroom space, etc. will cost $900,000 to retrofit the building. Tonka was paid $47,000 for the study. PT estimates that annual operating expenses for Training Edge are:

                                    Videos                                     $40,000

                                    Training Manuals                    20,000

                                    Instructors                               100,000

                                    Instructional Material              5,000

Additionally, hotel-food-travel expenses for students visiting the training center from the several districts of OCD are estimated as $90,000 annually.

THE FINANCIAL DECISION

                        OCD is delighted with the concept of Training Edge. They have asked PT to develop a financial justification for the program. OCD wants the proposal to cover only the next five years, since senior Zerox management intends to sell the OCD at that time. The corporate tax rate is 35%. The training center building is fully depreciated. However, the retrofitting of the building is considered a capital improvement. It will be depreciated over the next three years on a straight-line depreciation basis. After "initial investments" today (retrofitting and so forth) all annual benefits and costs are assumed to occur at the end of the year, for each year over five years. Training Edge terminates at the end of five years and there are no salvage costs, etc., incurred at the end of the program. Zerox Land believes that the building can be leased, in an “as is” condition, for $575,000 at the end of the five year program. The required return for Zerox is 16%.

YOUR MISSION

            You are to write a financial justification of the Training Edge program. Your proposal should not exceed two typed pages (single-spaced) plus supporting material in an appendix. Financial justification (calculations) should be clearly expressed for a broad readership within the company. Your classroom presentation will be limited to five minutes (see the file folder for additional clarification).

NOTE: the decline in productivity is worded as: "a 20% annual decline in productivity because of...." This does not mean that productivity suffers yet another 20% each year. The 20% decline is a one-time impact. Think of the wording as," a 20% decline in productivity incurred each year." And the field repair and maintenance is $7,000,000 annually (inclusive of the declining productivity).