AVX Stereo Equipment, Inc., recently began a "no-hassles" return policy. A sample of 565 customers who had recently returned items showed 350 thought the policy was fair, 170 thought it took too long to complete the transaction, and the rest had no opinion. On the basis of this information, make an inference about customer reaction to the new policy. (Round your answers to 2 decimal places. Omit the "%" sign in your response.)