Assignment - Analysing AS-IS Business Processes

Case Study - Maroondah Hospital General Medical Process

Outline
This assignment requires you to demonstrate your understanding of the basic concepts and context of Business Processes and Business Process Management from both a theoretical and practical level. This is to be done in two stages. Stage 1 (this assignment) simply models the current process of the case you selected, highlights the current problems and suggests areas for potential improvement. If management concur with your report they intend to hire you to complete stage 2 (assignment 2) which is to make detailed recommendations for improvement.

You should provide a review (aimed at the management and staff of the organisation) of the current process and the current issues that have been identified. You may agree or disagree with those identified issues and suggest other issues not identified (please note that there are many issues/problems in the current process. As for assignment 1 individual effort, you should list all major issues/problem, but only need to pick up ONE which you consider is the most essential and discuss, providing your reasoning). Do not make any recommendations at this stage.

The description of the case study processes has been provided to you. However, it may

need more information in some sections. At the postgraduate level, you are required to do some research to fulfil the case we provided. You are allowed to make reasonable assumptions based on your experience and research. All assumptions have to be clearly explained in your report.
You should firstly understand the current process and construct the process models (by using BPMN level 1 Notation) which should include both a main process and a set of sub-process models. Each diagram should occupy no more than one page. For the case provided, to make models readable, you should include one main process and a set of sub-processes. However, how many sub-processes you need depends on your own model design. You can have sub- processes in the main process, and also sub-processes inside of sub-processes. It can be multi- layered.

Model the case study using Level 1 BPM notation. This is an AS-IS diagram. Note that some details may not be able to be represented precisely using the level 1 palette. You can list these limitations in the report.

It is always a good idea to use a table(s) to summarize activities for each model (main and sub-process models) - what are the key steps to complete the activity?

Your Tasks
Your work should include two parts:

Part 1 Business Process Modelling:
• Model the process(es) in BPMN using the BizAgi Modeler. BizAgi Modeler has a report generator that can output in PDF format. However this utility outputs much more than diagrams. Furthermore, the diagrams are shrunk to fit the report format. It is therefore unsuitable to use the BizAgi Modeler report generator as is. Instead, simply highlight each diagram in BizAgi, copy and paste it into the report, crop and resize.
• Each diagram should occupy no more than one page.
• All diagrams in the file must be printable as is, within margins and all diagram elements legible. Layout your diagrams to ensure all contents are readable when your submission is printed on A4 paper. Check the final result is readable. Indecipherable content cannot be assessed and will attract a mark of zero.
• It is up to you how you structure and layout the process diagram. The diagrams must be formatted in a logical and elegant way. The diagrams should adhere to the qualities mentioned in lectures and must be legal BPMN.
• You must provide the main process and reasonable number of sub-processes.
• The process modelled should match what you have described in your analysis report.
• The views of models must be consistent with each other, enabling the whole analysis to make sense.

Part 2 Report
Your report should be no more than 1500 words +/-10%, and it should include:
• describe the organisation, its structure and culture and how these impact on their processes and process re-design projects;
• explain the business process layers (for process layers, we suggest you use a diagram);

• analyse the case current business process(es) by list all the key issues/problems, and select one which you consider is most essential and discussion, such as Why need to address? What are some of the opportunities after addressing the problem/issue? Any assumptions? Any limitations? No implementation of recommendation details is required in this stage. The detailed suggested changes will be addressed specifically in the next assignment.

Please note that you may need research to get further information.

Submission Requirements
Just submit a single MSWord document. Archives with multiple files and/or subfolders will not be accepted.
• A word-processed report with no more than 1500 +/- 10% words which includes:
o Executive Summary (not included in the word count)
o Table of Contents (not included in the word count)
o Introduction
o Business Background and any assumptions made (for example on business conditions)
o Main body (Discussion addressing the Task Requirements)
o Recommendation: Explain what you need to do to next and how to prepare the process re-design project. (e.g., Do you need to identify priorities, requirements? Do you need to conduct a feasibility analysis and stakeholder analysis? Any issues which will influence management decisions for the process re-design and development? Should you set a change management plan? .... it has to be brief, you do not need to provide detailed analysis at this stage.). Do not make recommendations on how to fix the current process(es) or problems as you will do this in assignment 2.
o Conclusion
o References (not included in the word count)
You MUST use the Harvard Referencing style throughout your report and include an accurate list of references at the end of the report. You can access the correct style from the library: Harvard System
o Appendices (BPMN diagrams should be in appendix)
• Pages of the report should have appropriate headers and footers and should include printed page numbers
• Font size 12 and 1.5 line space
• On the front page of all assessments submitted you must include:
o Full names and student IDs
o Unit code and name, assessment number, due date and % weighting