Assessment Task 2: Develop Customer Service Plan Mr. Johnson recently established a travel agent business at George Street, Sydney as a private company limited. The name of the business is ‘Quick Flight Service". The business' target customers are international students, tourists, and business travelers. The business operates in a highly competitive industry. Hence, it is necessary for "Quick Flight Service" to develop a competitive advantage to attract customers, and survive in the market. Mr. Johnson strongly believes that a customer service strategy can be used to develop a competitive advantage. Currently, there are ten staff working for the business. Mr. Johnson wants to prepare a customer service plan for his business. Assume you are customer service consultant, and you have been asked to prepare a customer service plan for "Quick Flight Service".
Your plan should cover information to manage these following activities:
a) Methods to identify customer's needs.
b) What are products and services that can be introduced that will to satisfy customers' needs?
c) List Three (3) Policies and Three (3) Procedures to deal with customers
d) Quality attributes of customer service
e) Methods to obtain customer's feedback.
f) Customer complaint handling procedure/s.
g) List a few methods that can be used to monitor customer service standards (Words Limit: 900-1000 words)