Activity1

1. What are Key Performance Indicators (KPIs)?

2. What five criteria should be met when creating targets?

3. Identify what is wrong with the following targets and rewrite them so that they conform to SMART criteria:

a. The Absolute Advertising Agency will reduce its paper waste.

b. The Fish Factory will reduce its energy consumption to zero in the next month.

Activity 2

1. Identify five things a business could do to reduce its energy consumption.

2. Identify five things an organisation could do to reduce its waste.

Activity 3

1. Identify the four steps of the continuous improvement cycle.

2. Identify five things an organisation can do to improve the performance of its employees.