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A central figure within Statistics and Process Quality Assurance is Dr W. Edwards Deming.

1. Decide whether you agree with Deming's philosophy. Give at least three examples from your own work or life experience supporting why you do or do not agree with his philosophy.

2. Dr. Deming has stated; 'Workers in a system - try as they might - it is beyond their control. It is the system, not their individual skill that determines how they perform'. Critically comment on this statement and its consequences for the management in the engineering industry.

Deming was very interested in the use of control charts.

3. List and explain the features of a control chart (the limits and points plotted). Also, discuss why control charts are useful within process quality assurance.

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