1. Which of these companies is most apt to have quality standards that are relatively subjective?

a. Dell Computer
b. Chrysler
c. Harvard University
d. Whirlpool
e. Sanyo Electronics

2. The Dulac Box plant produces 500 cypress packing boxes in two-10 hour shifts. Due to higher demand, Dulac has decided to operate three eight-hour shifts instead. Dulac is now able to produce 600 boxes per day. What has happened to production:

a. It has increased by 50 sets/shift
b. It has increased by 20 percent
c. It has increased by 37.5 sets/hr
d. It has decreased by 8.3 percent
e. It has decreased by 9.1 percent.

4. Typical differences between goods and services do not included

a. Knowledge content
b. Cost per unit
c. Timing of production and consumptions
d. Customer interaction
e. Ability to inventory items

5. Activity M on a CPM network has predecessors N and R and has successor S. M has a duration of 5. N's late finish is 18 while R's is 20. S's late start is 14. Which of the following is true?

a. S is a critical activity
b. M is critical and has zero slack
c. M has no slack, but is not critical
d. The last start time of S is impossible
e. N is a critical activity

6. Which of the following is the primary functions of all organization?

a. Operations, marketing and human resources
b. Marketing, operations and finance/accounting
c. Sales, quality control, and operations
d. Marketing, human resources, and finance/accounting
e. Research and development, finance/accounting and purchasing

7. Analysis of a Pert problem shows the estimated time for the critical path to be 108 days with a variance of 64 days. There is a 90 probability the project will be completed before approximately day ____.

a. 109
b. 108
c. 98
d. 118
e. 115

8. Which of the following is not a typical service attributes.

a. Difficult to resell
b. Customer interaction high
c. Intangible product
d. Easy to store
e. Simultaneous production and consumption

9. Activities that are not on a PERT critical path, but have little slack, need to be monitored closely because:

a. They are causing the entire project to be delayed
b. Slack is undesirable and needs to be eliminated
c. They have a high risk of not being completed
d. Near-critical paths could become critical paths with small delays in these activities
e. Pert treats all activities as equally important

10. A contractor's project being analyzed by PERT has an estimated time for the critical path of 120 days. The sum of all activity variance is 81, and the sum of variance along the critical path is 64. The probability that the project will take 130 or more days to complete is:

a. 0.8943
b. 0.1056
c. 1.29
d. 0.1335
e. 0.8512